By Agosh Baranwal on 5/13/20 11:31 AM

    Learn how to manage your orders with Abicart

    The 'orders' tab in your Abicart admin panel:
    Under “Orders” are all orders that your webshop receives. You can do sorting, handling, shredding and exporting of orders through this section.

    Export your orders

    If you want to export all orders, there is a feature that creates a CSV or SKV file that you can edit on your computer and then import back or to another system.

    The file type that is created is determined by the store's export settings, which can be adjusted under Settings -> General -> Export settings.

    If you only want a selection of all orders, you can enter values ​​in the search function on the page and then click on "Export orders", eg. if you only want to export orders between two specific dates.

    The name of countries exported is always in English, e.g. "Brazil". Possible states or provinces are in the main language of the country in question, e.g. "Espírito Santo" (here: Portuguese).

    If you export a CSV file, dot is used as a decimal separator and if you export a SKV file the comma is used.

    Perform functions on the selected orders

    If you want to create address labels or delivery notes, you can do this here. Select the current orders by checking the box on the far left of each order and then select function.

    Detailed order information

    To see all information about an order, you can click on the order number. You then enter the order page to see which products have been purchased, customer information as well as what delivery and payment method is used and information on export status to external systems (transport and financial systems). 

    You can view more information on some of the blocks by clicking the arrow in the upper right corner. For example, if you want to mark an order as paid but not sent, click the arrow on the "Take action" block. Then make sure that only the action (s) you want to perform are selected before clicking the button.

    Activate / charge reserved orders

    In most cases, when a purchase is completed, the order is reserved. You then need to activate / charge the order when it is sent away for the money to be paid out. 

    To activate / charge an order, go to Orders -> click on the order number -> in the "Take actions" box, make sure the "Debit ([payment method name])" check box is selected and then click on the "Perform selected actions" button. . Then the transaction will be activated at the payment service and the money will be deducted from the buyer's card and / or invoice sent out depending on the selected payment method.

    You can also activate the order in the order list. Then you click on the icon with a flash on the far right.

    Contact us on our toll free number or drop us a mail at: to resolve your doubts and issues.

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